Your ‘job’ as our spa client: Breathe & Receive (We’ll do the work!)

In the spa industry a customer certainly has many choices for treatments.  Picking the right therapist, treatment and facility are important to your overall health and well-being and also to your overall satisfaction with your services. Of course the best way to be happy with your spa provider is to begin to communicate your needs even before you step through the door, and to continue to communicate with them to be sure your treatment goals are in line and on the same page with your spa professional. So, with that being said your ‘job’ during the treatment is to simply ‘breathe & receive’.

If you are new to the spa scene let us tell you a few ‘tips’ for receiving your best treatment. These are some tips straight from the Massage Therapists, Estheticians, and Nail Techs themselves. We are fortunate to get to chat with spa professionals all over the United States. Here are some of the things they’d love to tell you:

1. Don’t apologize to us before the treatments begin. We’ve seen it all and although personal hygiene is critical in our industry we don’t care if you didn’t shave your legs, have excessive hair, hangnails or any other small worrisome issue. We’ve seen the thinning hair, the bad surgeries and we’re okay with it. As long as you are clean and ready for our services, our job is to make you feel WONDERFUL. Come as you are – we want you to leave feeling amazing – your visit should transform you in some way. So let go of the superficial worries. We’re here because we want to make you feel wonderful.

2. Let us know if you’ve had a big change in life. This is so very helpful for any spa professional. If you have good news or bad, are elated with an engagement or grieving the loss of a loved one, believe it or not it can impact your experiences. The body remembers and responds differently to emotional needs. A client who may love deep work most of the times may be unable to tolerate it through a difficult emotional period. Sharing these ups and downs in life can help your therapist create a better treatment, offer you a service that may be a better fit or introduce a new modality – like aromatherapy, hot or cold therapies that may help your physical and emotional healing on a whole other level.

3. Tell us if it hurts. This shouldn’t even need to be said, but unfortunately many clients feel they need to tolerate deep work, so they suffer in silence. Let’s be clear, massage therapy can be intense but should never hurt. There is a difference between inflicting pain (‘Ow, get off me) and releasing pain (Ohhhhh, hurts so good). The former is an incorrect technique and the latter is deep tissue at it’s best. It’s common to feel some muscle soreness the next day. It would feel similar to going to the gym after a long absence and feeling the burn the next day. However, every client is different, so please, speak up. We always tell our new clients to use a scale from 1 to 10 – 1 being ‘are you even touching me?’ to 10 ‘GET OFF ME!’.  Don’t make us guess what you feel, speak up. We do get clues when working on people, but you don’t need to suffer in silence. Every spa professional wants to get you results, but they want you to do so comfortably.

4. Let’s get ‘personal’. Most spa professionals have their favorite products in their facilities. It’s not uncommon for clients to want to bring in their own lotions, nail colors etc. Many spas will honor this, but it’s always a great idea to ask prior to the treatment. Your home facial care may not work with the estheticians equipment. Your massage therapist might require a lotion with more ‘slip’ than your body lotion you apply after a bath. We like to make your time with us special, but sometimes there are reasons we can’t honor your request. If you don’t like a product being used, simply ask if they have others available. You can also let them know your preference in music, warmth and lighting.

5. Ask us about the products we use. Many customers have a pet peeve about being strong armed about purchasing an entire expensive line of products and most technicians are aware of this. Although many facilities will try to sell you an entire ‘at home facial care’ system, the fact is if we turn you off from our facility because you felt pressured to buy, then we aren’t doing our job. We want you to have GREAT results at home, so if you DON’T want to purchase, it’s really okay to say ‘no’. A better option is to be honest with us. Perhaps you are happy with your skin care line, maybe you can’t afford the whole series of products in one visit, maybe you just don’t spend that much time on your skin care. Everyone is different. So, just ask us – ‘out of these six skin care items, which two will do the most for me and why?’. Your spa professionals KNOW their stuff, they take extensive training and learn the ingredients. Many do make a commission on the sale, but many would rather you buy your skin care from them and forgo a tip. Why? If you get great results, you’ll give us referrals. Referrals are the life-blood of our industry. We value our clients above anything else. If you look and feel great – we do too!

6. Ask about ‘homework’. If you are having regular treatments for a chronic condition please ask what you can do at home. We are dedicated to getting your body to maximum wellness, but often we rely on YOU to do some of the work. Often it’s stretching, exercises, body mechanic changes, even changing a sleeping position. If your therapist suggests something – give it a try – they are looking after your long term health and you might actually need to see them less. And that’s okay. A good therapist will get you results, and they know you’ll be back when you need them, they also know you’ll happily send others. We love those clients.

7. Ask about Loyalty Programs. In an age of Groupon and ‘deep discounts’ a true spa professional has to compete in ways they didn’t before. Those programs do not pay your therapist a living wage and many do so at the expense of regular clients. A better approach is finding a spa partner whom you like and building a relationship with them. One innovative spa offers ‘Loyalty Rewards’ and forgo the discounted services.  ‘We value clients that value us. We have  packages that will save them on a series of services with a particular provider, give birthday gifts and also keep regular clients service fees at the last service rate prior to any increase for a year.’ says the owner. We think this out of the box thinking is the way to be sure the client and the spa workers are valued and happy.

8. Let us know if you need to cancel. Many spa professionals come in by appointments booked, even if it’s 15 minutes before you are to be there, it’s nice for us to know how to use our time. Even better if you can give us a day or several hours notice. We can often book another client. Many spa workers are only paid when they are working on a client. A ‘no show’ will cost them not just time, but money. If your spa professional is using a babysitter to watch children and you didn’t cancel – it’s a double whammy.

9. Breathe and Receive. Allow yourself to just ‘be’.  Allow yourself to receive. You can talk. Or not. You simply should ‘let go’ once you enter our doors. You are in the best care. Every therapist, esthetician and spa professional is truly dedicated to you. Allow us to make your day!

 

 

 

 

Clear My Head Linen Mists Now Available for Retail Sale

Clear My Head Herbal Care Products Announces Linen Mist Aromatherapy Line

Clear My Head Herbal Care Products has bottled their classic aromatherapy into a pump spray mist to be applied directly to spa linens or released into the air. While most linen sprays contain a floral scent, like lavender or jasmine, Linen Mist offers three original Clear My Head formulas.

The Linen Mist 2go Formula contains the original Clear My Head aromatherapy sinus blend. Ache Linen Mist offers the classic combination of scents, ideal for relieving tension headaches. Finally, “Sky High,” adds a refreshing touch of lemon to the 2go Formula.

“Some of our customers set our herbal inhalation jar on the floor, beneath the face cradle,” says Brenda Stansfield, founder and owner of Clear My Head. “The Linen Mist line lets the client experience the full benefits of our aromatherapy, up close.”.

Linen Mist from Clear My Head comes in a 4 ounce pump spray and retails for $15. Eight-ounce, SpaPro bottles are also available. For more information, contact Clear My Head Herbal Care Products by calling (937) 847-2222 or go online to www.clearmyhead.com.

Linen Mists to help you breath easy at night.

Hope & compassion – Why we support The National Breast Cancer Foundation.

Limited Edition Pink Jar - October - December only

Like many of you, our family has been directly affected by breast cancer.  My mother, one of the strongest women I know is a breast cancer survivor.  Her sister, my aunt, succumbed to the disease at the age of 34, leaving behind two small girls and her loving husband.  The tragedy is, it’s one of the most treatable cancers if caught early enough.  Education is key. This year Clear My Head is proud to be a part of Breast Cancer Awareness Month with our limited edition PINK jar.  We’ll donate a portion of each sale to the National Breast Cancer Foundation for each Pink jar sold beginning in October and through December. 

 
We believe as Spa owners and professionals that we have a unique role in the way women feel about themselves. I remember the first time a client came in for her regular massage and told me ‘the news’.  It was obvious she was shattered and devastated.  And now, I was telling her, until she was in remission that I could not perform her deep tissue massage that she had some to rely on.  In essence, the one place she felt safe and accepting about her body for years, was ‘unavailable’ to her. Of course we sat down with a cup of tea and talked about what she was going through. We talked about the type of massage she could receive, with the permission of her doctor.  We came up with other wonderful spa ‘treats’ that were safe for her and that could continue to support her. I remember the day she came in with her scarf over her head (she refused to wear a wig, but somehow this suited her) and we mixed up some lotions for her.  I remember too, the day she called up and bubbled over with joy that she had her doctors note for massage therapy because she was in remission.
 
I remember the woman in Hospice that I brought ‘Compassionate Touch’ to.  The women receiving chemotherapy and the gentle hand massages we gave – they were comforted by our touch. I remember the faces of the women at the support groups I would give presentations to – a close knit group, a secret club no one wanted to sign up for, but yet they grew together with strength and compassion.  A family in their fight to survive.  I still see many of them today and smile they have come through the other side or still continue the fight.
 
I remember another client as well. I called on her at her home, as a favor to a long time regular client. As a rule, I don’t go to homes for massage therapy, but my client told me this woman was in her last stages of Breast Cancer and was sent home to die.  So I went.  I was surprised that she lived one block behind me.  I hadn’t know her before.  I remember walking in and being afraid I would say the wrong thing, I was fearful also, because the week before I had discovered a lump on my own breast and was awaiting the results. (It turned out to be nothing.) But what I remember the most was her GRACE, her STRENGTH, and her DIGNITY.  I was in the grace of God.  She was selfless and loving and seemed at peace with what was happening, although she struggled with leaving her family.  She shared with me a life well lived, of trials and tribulations, of how even in her final days she was going to be present for her family.  She asked, when was my last mammogram and I told her last week. ‘Everything fine?’ she said.  “I don’t know’ I replied, feeling guilty – and now I understand how inappropriate that feeling was, because she took my hands in hers and said – ‘It will be alright, and if it’s not, you do the best with your life as you can.’  I left that appointment with a gift, no doubt about it.  One that I try to keep in my heart daily.  I called on her twice again in her last two weeks of life, feeling privileged to have had the time with her.  She insisted on booking an appointment for her husband to see me after she passed on, and I promised that when I worked on him it would be my hands and her heart I would bring to the table.  It was also one of the most sacred sessions in my long career as a massage therapist. I know she was present with us. 
 
I tell you these things because I hope that you will reflect too on the people in your life and how much they mean to you.  We have no guarantees about tomorrow, but we do have the power to change to world with the kindness, thoughtfulness and care we show the people around us.  Take care of yourself.  Be good to yourself.  Be kind and forgiving to those around you.  Change can start with you. 

Clear My Head is sold in spas across the USA and Canada.  We felt it was time to do something that can help all women, so this year will be the launch of our national fundraising campaign. We’ll donate a portion of sales of every jar sold between October and December to the National Breast Cancer Foundation.   80% of all the monies raised by the NBCF goes to their mission  to save lives through early detection and to provide mammograms for those in need by increasing awareness through education, providing diagnostic breast care services for those in need, and providing nurturing support services.

Please help us by:

Visiting The National Breast Cancer Foundation’s Web Site at The National Breast Cancer Foundation and learning more, pledging a mammogram or donating directly through their site.

Ask your spa or salon to carry the Pink Jars to help raise money for research – we want to partner and develop events the month of October.  A portion of sales for every pink jar will be donated to the NBCF by Clear My Head Ltd. The jars have our signature product with an etched logo of the National Breast Cancer Foundation – perfect for gifting from the heart and raising awareness.  We don’t require you to send in boxtops or click on surveys.  We want to make it simple to raise as much for this worthy organization as we can.  This is our first year, hopefully of many more to come.

Look for other Pink products and support charitable giving through thoughtful purchases. 

Join a run, walk or another event to raise money and awareness.  Better yet – start one!  One of my friends decided last year to have a ‘Pink Sips for the Cure’ wine tasting at a local wine shop – just by word of mouth she had 60 women attend and raised over $1,250.00 in two hours.  She was a great inspiration to me to go forward with this campaign.

Let us know your stories too – remember your loved ones here – tell us stories of hope. Let us know what YOU are doing .  Let’s join together, let’s start today!